00355nam a2200145Ia 4500003000900000008004100009040001600050080001500066100001400081245003400095250001700129260003800146300001000184650001500194IN-BaIIA211028s9999    xx            000 0 eng d  cIIA Library  a658.6bJHA  aJha, S. M 0aServices marketingcS. M. Jha  a4th rev. ed.  aMumbaibHimalaya Publishingc2000  a611p.  aManagement